Frequently Asked Questions

How do I place an order?

First and foremost you must be a registered wholesaler to view pricing and purchase merchandise from us.

To become a registered wholesaler please follow the steps bellow:

1. Register as a new customer or sign in if you are an existing customer.
2. Once signed in navigate to the "My Account" section.
3. Complete and submit the wholesaler registration form.

For registered wholesalers we have two convenient ways to order.

Online: www.tntdealsinc.com
Shop our website and place your selections into your shopping cart. Once finished, proceed to check out. Visa, Master Card, American Express and Discover cards are accepted along with Pay Pal.

Phone: 877-711-3086 Monday -Friday 9am - 5pm CST, our knowledgeable customer service representatives will be happy to assist with your purchases.

How do I place an order and have it shipped outside the U.S.?

International orders can be placed online or by phone. We can ship outside the U.S.; however, duties and taxes plus additional shipping rates may apply.

What do I put in the Order Comments field?

The Order Comments field is used to provide specific shipping information for an order. This information will assist the carrier in delivering your package. For example, "Leave package at front desk" or "Signature is required for UPS shipments

I don't have a credit card, are there other ways I can order?

Please call customer service at 877-711-3086 and they will assist you with your order.

How can I check the status of my order?

Registered shoppers can check the status of orders online by logging into the My Account section of the website. Registration is quick and easy and can be completed either during the checkout process or while placing an order on the phone with a customer service representative

How do I make an exchange or return?

Visit our returns policy page. Please do not send products back without first contacting us for assistance.

What do I do if my product is defective?

Please complete a "MERCHANDISE_RETURN_PROCEDURE" form and include your contact information along with the item number and a defect description. A customer service representative will be in contact upon receipt of your communication. Please refrain from mailing or disposing of the product until a customer service representative has contacted you.

How do I get my order faster?

Our orders are normally processed within 24-48 hours from time of receipt and shipped "Standard" arriving in 7 - 10 business days from the date your originally placed your order. To receive faster service of your order, you have two expedite shipping options providing receipt of your order in 2 - 3 business days. When checking out of your shopping cart, change the shipping selection from "Standard" to either "Priority"

What is CCID? Where can I find it?

The Credit Card Identification Number (CCID) is required for all transactions with American Express, Discover, Visa and MasterCard. The CCID is an added security feature used by your credit card company to protect you against online fraud. Because the CCID number is not printed on your receipts, it helps to ensure that someone is not using your credit card information fraudulently. The digits are printed on your card, rather then engraved on the plastic like the digits of your credit card number. The CCID is used to verify you have possession of the credit card you are attempting to use. For your safety, we only accept credit cards with a CCID number.

Visa, MasterCard, Discover: The Credit Card ID (CCID) is a 3-digit security code printed on the back of your Visa, MasterCard or Discover Card. The number appears on the signature strip after the last four digits of your account number. The signature strip may contain your entire account number or just the last four digits of your account number. Either way, the CCID will appear after the last four digits of your account number.

American Express: On American Express cards, the CCID is 4-digits and appears on the front of the card above your account number to the far right.

What happened to Buy The Case Sales?

TNT Deals Inc. is the parent company of Buy The Case Sales and we made a decision to change www.buythecasesales.com to www.tntdealsinc.com. If you've purchased from Buy The Case Sales in the past you can sign into the TNT Deals Inc. website to view your previous order history as it remains unchanged. If you'd like to continue to purchase from us you must complete the wholesaler registration form located in the "My Account" section. For any other questions about the change please feel free to contact us by phone: 877-711-3086 or email: customerservice@tntdealsinc.com.